If multiple VLANs are in use upstream, test connectivity on the same VLAN.A working internet connection will have access to the IPs, ports, and protocols defined under Help > Firewall info in the dashboard and would be able to successfully pass the connection monitoring test.Check if the device is connected to a working internet connection.

Check the LED on the Ethernet port is lit or seen as a mesh neighbor.Make sure layer 1 connectivity is healthy.Confirm the device is establishing a link with the upstream device.Troubleshooting a Faulty MX Appliance or Z-Series Teleworker Gateway Troubleshooting and replacing a faulty MV Troubleshooting and replacing a faulty MR Troubleshooting and replacing a faulty MS If there is no power status light or power status light is amber please refer to device specific troubleshooting guide below.It is recommended to refer to the respective device model's installation guide to learn more about the status light. Usually, if a Meraki device is not connected to the Meraki dashboard but powered on the power LED turns solid amber or red color.Make sure the device is powered on and at least the LED showing amber color.Make sure the device is not running in dark mode.Confirm the color of the power status light on the device.AC adapter or from a device supplying PoE.Check if the device is receiving power from its power source.Device(s) has never connected to the Meraki cloud.

First arriving dashboard